The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Free Wi-Fi in rooms
Parking
GBP 15 per day
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
General
No smoking on site
Parking
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Locker room
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Services
Welcome drink
Dining
Snack bar
Bar/ Lounge area
Business
Business centre
Children
Cots
Board games
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Leisure/ TV room
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Tea and coffee facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
1014 Dockside Road,
London,
United Kingdom,
Greater London
Map view
street view
1014 Dockside Road,
London,
United Kingdom,
Greater London
City landmarks
Royal Arsenal
2.8
km
Library
Charlton House
3.1
km
Convention Centre
ExCeL London
1.1
km
London SE10 8QY
Greenwich Park
4.5
km
Event hall
The O2
2.8
km
War memorial at former St Mark's Church
640 m
The Connaught Tavern
650 m
Dock Manager's Office
860 m
Central Buffet At Custom House
910 m
Silo D
1.1
km
Chapel Of St George And St Helena At Former Dockland Settlement No. 1
2.1
km
Silvertown War Memorial
1.4
km
Peninsula Square
Up at The O2
2.8
km
27 Western Gateway
Emirates Air Line
2.1
km
Royal Victoria Dock
The Dockers Sculpture
1.2
km
ExCeL Exhibition Centre
1.3
km
Museum
Cutty Sark
4.6
km
Northern Entrance to Woolwich Foot Tunnel
1.7
km
St Mary Magdalene's Church
1.9
km
St Luke's Community Centre
2.0
km
St Andrew's Church
2.1
km
Church
St Mary Magdalene
2.1
km
Fairbairn Hall
2.1
km
St Andrew's Vicarage
2.1
km
Church
Memorial Community Church
2.1
km
Theatre
Brick Lane Music Hall
4.3
km
Thames Path
4.7
km
Park
Thames Barrier Park
3.7
km
London 2012 Polo
1.6
km
Silvertown
4.1
km
Nearby
Royal Albert DLR
470 m
London 2012 Polo
220 m
Restaurants
Afternoon Tea at Sunborn Yacht Hotel London
710 m
Royal Victoria Dock Sunborn Yacht Hotel London
River Cottage Deli
1.1
km
1 Royal Victoria Dock ExCeL London
Docksider Restaurant
640 m
Royal Victoria Dock 1 Eastern Gateway
Costa Coffee
4.8
km
Hartman Road DLR Station London City Airport King George V Dock
Panopolis
5.0
km
Hartmann Rd London City Airport (LCY)
Espressamente Illy
5.0
km
City Aviation House London City Airport
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
convenient location
helpful staff
delayed room readiness
limited warm food options
6.8/10
Nice
Rooms
7.6
Location
6.9
Service
7.2
Dining
5.8
Guest reviews
6.8/10
based on 10 reviews
8.5
8.5/10 based on 3830 reviews
Andrew
United Kingdom,
May
2024
5.8/10
The hotel had some positives like comfortable rooms with nice views, but also some drawbacks including issues with the city view, heating control, and staff behavior. The location was convenient for travelers using London City Airport but lacked nearby dining options. Dining had both positive and negative aspects. Overall, the stay had its ups and downs.
Rooms
7.0
The rooms were comfortable with nice views but had issues with the city view and heating control.
Service
5.0
The service, while helpful with our door pad, was a bit abrupt and unwelcoming, making the stay disappointing.
Location
6.0
The location was handy for London City Airport but lacked nearby dining options.
Dining
6.0
The dining experience had a mix of positives and negatives, with a nice selection but some disappointing aspects.
Facilities
5.0
The facilities were average with no specific comments provided.
H.
United States,
April
2024
8.2/10
I had a great stay at this hotel! The rooms were clean and spacious, complete with a 40" TV and air conditioning. Although our room wasn't quite ready when we arrived, we only had to wait for 10 minutes, so it wasn't a big deal. The bed lighting up was a nice touch, and I loved being able to connect my phone to Netflix.
Rooms
9.0
The rooms were clean and spacious, and I appreciated the modern amenities like the 40" TV and air conditioning. The bed lighting up was a cool feature, and being able to connect to Netflix was a nice bonus.
Service
9.0
The service at this hotel was outstanding! The staff were the nicest and friendliest I've come across. They were extremely helpful, even finding me a room on the top floor. They were quick to assist me, especially when I needed to change rooms. Plus, the welcome drink was a lovely touch.
Location
8.0
The location was convenient, especially if you're flying into London City airport. The hotel is right next to the DLR stop, making it super easy to travel around. Additionally, having access to a microwave was a handy amenity, especially for sterilizing baby bottles.
Dining
7.0
The dining experience was good overall, with a nice variety of options. The breakfast buffet had a wide selection of pastries, fruits, cereals, and toast, which I enjoyed. While the food was tasty, having a few more warm options would have been even better.
Facilities
8.0
The hotel had plenty of facilities to enjoy, including games and different activities. The access to a microwave for guest use was a convenient feature.
convenient location
delayed room readiness
Norman
United Kingdom,
December
2023
6.6/10
The hotel offers a serviceable stay with some limitations. The rooms are small but adequate, lacking drawer space which might be challenging for longer stays. The service is a mix of really friendly and helpful staff but occasionally lacks warmth. The location is convenient for the city and airport, though noise from planes can be heard. Dining options are average, with limited selections and noise disturbances. Overall, a decent choice with some room for improvement.
Rooms
7.0
The rooms were serviceable, but small with no bin. The lack of drawer space could be an issue for longer stays.
Service
7.0
The staff were a mix of friendly and helpful, though some interactions were a bit abrupt.
Location
8.0
The hotel has a convenient location for the city and airport, but noise from planes can be bothersome.
Dining
5.0
The dining experience was lacking, with limited selections and noise disturbances from other guests.
Facilities
6.0
Convenient location
Noisy from planes
Kate
United States,
December
2023
5.6/10
My stay at the hotel was a mix of highs and lows. The rooms were a bit smaller than expected and weren't initially as warm as I would have liked. On the bright side, the hotel's proximity to Excel made it convenient for my work. The service was a bit of a letdown due to an unpleasant encounter with the manager, but one staff member did try to help with an early check-in issue. The location was great for business but lacked nearby attractions. While the dining options were pricey and disappointing, focusing on seasonal dishes, the facilities were adequate for a short stay.
Rooms
6.0
Upon check-in, I was disappointed to find out that the room I booked had been given to someone else. Instead, I was provided with two single bed rooms that felt cramped. Eventually, the temperature in the room reached a comfortable level, but the size and initial mix-up were less than ideal.
Service
5.0
The staff, overall, were friendly, welcoming, and helpful, but unfortunately, one negative encounter with the manager, Loredana, left a lasting impression. Despite the manager's unpleasant behavior, one staff member did their best to assist with my early check-in request.
Location
7.0
The hotel's location was ideal for those with engagements at Excel as it was only a short walk away. However, the area lacked nearby attractions and interesting places to visit, making it most suitable for business purposes.
Dining
5.0
The dining experience at the hotel left much to be desired, especially considering the high prices charged. The options were limited and the quality didn't match the cost, resulting in a disappointing morning meal. The focus on seasonal dishes didn't enhance the overall experience.
Facilities
6.0
The hotel's facilities were basic and sufficient for a short stay. While not outstanding, they served their purpose adequately, offering the essentials without any standout features.
Clarence
United States,
October
2023
7.0/10
Although my room was upgraded to a very spacious one, the regular rooms are a bit small and lack a bathtub, only having a walk-in shower. However, the beds are extremely comfortable, and the staff is genuinely helpful. The hotel has its strengths and weaknesses, but overall, it was a pleasant stay.
Rooms
8.0
The rooms are very comfortable, but the standard ones are a bit small and don't have a bathtub, just a walk-in shower.
Service
7.0
I appreciated the staff's efforts to assist with the early check-in issue, even coming to the room and reminding me not to forget my keys in a playful manner. However, a strange smell in the room was a downside for me.
Location
6.0
For those with business in the area, the location may make sense, but it's far from the bustling city center. However, it is excellent for access to London City Airport and the Excel Center in Docklands.
Dining
6.0
The dining options were satisfactory with a good variety of hot and cold breakfasts, but the limited options and cold food brought down the experience a bit. A standard continental breakfast was what I expected.
Facilities
8.0
The hotel has the essential facilities you'd need for a comfortable stay.
Comfortable Beds
Room Size
Denis
United Kingdom,
September
2023
7.6/10
I had a mixed experience at the hotel. The rooms were affordable and of great quality, but there was a mix-up with the bed arrangement. The service was friendly and accommodating overall. The location was convenient but a bit distant from amenities. The dining was varied but slightly overpriced for the offerings.
Rooms
8.0
The room given to me was different from what I had booked, but the alternative single bed rooms were comfortable and well-lit with large windows.
Service
9.0
The staff were incredibly friendly, welcoming, and always willing to help. They even surprised us with a lovely welcome drink.
Location
7.0
The hotel's location was convenient, right next to the train station and close to the Excel Exhibition Centre. However, it felt a bit remote from other attractions and dining options.
Dining
6.0
The dining options were decent with a mix of continental and hot food for breakfast, but some items seemed overpriced compared to similar hotels.
Facilities
8.0
The clean and modern facilities added to the overall experience, making our stay comfortable and convenient.
David
United Kingdom,
August
2023
7.4/10
The hotel is conveniently close to the airport but manages to keep the rooms well soundproofed, offering a peaceful stay. The rooms are spacious, comfortable, and pleasantly surprising. The service is exceptionally friendly and distinct from other hotels, creating a welcoming atmosphere. The location is ideal for specific events like the National Wedding Show or access to the Excel London but may not suit those looking to explore the city center. Despite some disappointing dining experiences, the hotel provides a mouth-watering Hungarian beef stew option. Overall, a good value for money stay with clean and comfortable accommodations.
Rooms
8.0
The rooms were very comfortable and bigger than expected, soundproofed from airport noise.
Service
9.0
The staff was very friendly and helpful, creating a welcoming vibe throughout the hotel.
Location
7.0
Perfect location for specific events like the National Wedding Show or access to Excel London, but not suitable for city center exploration.
Dining
6.0
Some disappointing dining experiences, but the mouth-watering Hungarian beef stew option stood out.
Facilities
7.0
Basic facilities available to meet the essential needs of guests.
Thomas
United States,
May
2023
7.4/10
During my stay, the hotel rooms were amazing for the price. They were furnished with paper cups but overall spacious and warm, allowing us to adjust the room temperature with the AC to a comfortable level. The service was very helpful and happy to store things in the fridge for guests, though there was a slight hiccup with room allocation. The location was useful for access to the Excel, offered a nice view of the river, and provided a quiet night. The dining experience was very good with a great selection of food and drinks, but there could have been more variety and less noise from other guests.
Rooms
8.0
Service
8.0
The staff were very helpful and happy to store things in the fridge, even though there was a small issue with room allocation.
Location
7.0
The location was useful for access to the Excel, offered a nice view of the river, and provided a quiet night without much noise.
Dining
7.0
The dining was very good with a great selection of food and drinks, but there could have been more variety and less noise from other guests.
Facilities
7.0
The facilities were satisfactory, offering a pleasant stay overall.
Colin
United Kingdom,
April
2023
7.2/10
The service was friendly and approachable, with some minor issues. The location is convenient for accessing London City Airport and Westfield, but a bit removed from central London. Overall, a comfortable stay with some room for improvement in certain areas.
Rooms
8.0
The rooms were gorgeous, with really comfortable beds and a lovely bathroom.
Service
7.0
Location
7.0
The location is ideal for London City Airport and close to Westfield, but a bit distant from central London.
Dining
6.0
The dining offered great healthy and vegan options, but some found it pricey for the value.
Facilities
8.0
The hotel had overall beautiful decor and comfortable amenities.
Comfortable rooms
Unpleasant smell
Jacqueline
United Kingdom,
April
2023
6.2/10
The hotel offers a nice stay at a decent value, although with some room for improvements. The room was comfortable and clean, but lacked hanging space for clothes and a bedroom bin. The service was a mix of helpfulness and unprofessionalism. The location is convenient for the airport but might not suit everyone's needs. The dining options were not up to expectations for the price paid.
Rooms
7.0
The room was comfortable and clean, although lacking some expected amenities.
Service
6.0
The service provided a mix of helpful interactions and some unprofessional behavior.
Location
6.0
The hotel's location is convenient for the airport but may not be ideal for all travelers.
Dining
5.0
The dining experience did not meet expectations for the price paid.
Facilities
7.0
The hotel's facilities were adequate but could use some improvements.
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